Interactive Voice Response (IVR) Market - Global Outlook and Forecast 2021-2027

Interactive Voice Response (IVR) Market - Global Outlook and Forecast 2021-2027

Report Code: KNJ1026913 | No. of Pages: 107 | Category: Services
Publisher: Market Monitor Global | Date of Publish: Nov-2021 
This report contains market size and forecasts of Interactive Voice Response (IVR) in Global, including the following market information:
Global Interactive Voice Response (IVR) Market Revenue, 2016-2021, 2022-2027, ($ millions)
Global top five companies in 2020 (%)
The global Interactive Voice Response (IVR) market was valued at xx million in 2020 and is projected to reach US$ xx million by 2027, at a CAGR of xx% during the forecast period.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Interactive Voice Response (IVR) companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Interactive Voice Response (IVR) Market, By Type, 2016-2021, 2022-2027 ($ millions)
Global Interactive Voice Response (IVR) Market Segment Percentages, By Type, 2020 (%)
    Speech Based
    Touch-tone Based

China Interactive Voice Response (IVR) Market, By Application, 2016-2021, 2022-2027 ($ millions)
China Interactive Voice Response (IVR) Market Segment Percentages, By Application, 2020 (%)
    BFSI
    Travel and Hospitality
    Pharma and Healthcare
    Telecommunications
    Government and Public Sector
    Transportation and Logistics
    ITES
    Media, Retail, and E-commerce
    Education

Global Interactive Voice Response (IVR) Market, By Region and Country, 2016-2021, 2022-2027 ($ Millions)
Global Interactive Voice Response (IVR) Market Segment Percentages, By Region and Country, 2020 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa

Competitor Analysis
The report also provides analysis of leading market participants including:
Total Interactive Voice Response (IVR) Market Competitors Revenues in Global, by Players 2016-2021 (Estimated), ($ millions)
Total Interactive Voice Response (IVR) Market Competitors Revenues Share in Global, by Players 2020 (%)
Further, the report presents profiles of competitors in the market, including the following:
    inContact
    Nuance
    Genesys Telecommunication Laboratories
    8x8
    AT&T
    Avaya
    Aspect Software Parent
    24/7 Customer
    Verizon Communications
    Five9
    Cisco Systems
    Convergys
    West Corporation
    IVR Lab
    NewVoiceMedia
1 Introduction to Research & Analysis Reports
    1.1 Interactive Voice Response (IVR) Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Interactive Voice Response (IVR) Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Interactive Voice Response (IVR) Overall Market Size
    2.1 Global Interactive Voice Response (IVR) Market Size: 2021 VS 2027
    2.2 Global Interactive Voice Response (IVR) Market Size, Prospects & Forecasts: 2016-2027
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Interactive Voice Response (IVR) Players in Global Market
    3.2 Top Global Interactive Voice Response (IVR) Companies Ranked by Revenue
    3.3 Global Interactive Voice Response (IVR) Revenue by Companies
    3.4 Top 3 and Top 5 Interactive Voice Response (IVR) Companies in Global Market, by Revenue in 2020
    3.5 Global Companies Interactive Voice Response (IVR) Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Interactive Voice Response (IVR) Players in Global Market
        3.6.1 List of Global Tier 1 Interactive Voice Response (IVR) Companies
        3.6.2 List of Global Tier 2 and Tier 3 Interactive Voice Response (IVR) Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Interactive Voice Response (IVR) Market Size Markets, 2021 & 2027
        4.1.2 Speech Based
        4.1.3 Touch-tone Based
    4.2 By Type - Global Interactive Voice Response (IVR) Revenue & Forecasts
        4.2.1 By Type - Global Interactive Voice Response (IVR) Revenue, 2016-2021
        4.2.2 By Type - Global Interactive Voice Response (IVR) Revenue, 2022-2027
        4.2.3 By Type - Global Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Interactive Voice Response (IVR) Market Size, 2021 & 2027
        5.1.2 BFSI
        5.1.3 Travel and Hospitality
        5.1.4 Pharma and Healthcare
        5.1.5 Telecommunications
        5.1.6 Government and Public Sector
        5.1.7 Transportation and Logistics
        5.1.8 ITES
        5.1.9 Media, Retail, and E-commerce
        5.1.10 Education
    5.2 By Application - Global Interactive Voice Response (IVR) Revenue & Forecasts
        5.2.1 By Application - Global Interactive Voice Response (IVR) Revenue, 2016-2021
        5.2.2 By Application - Global Interactive Voice Response (IVR) Revenue, 2022-2027
        5.2.3 By Application - Global Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
6 Sights by Region
    6.1 By Region - Global Interactive Voice Response (IVR) Market Size, 2021 & 2027
    6.2 By Region - Global Interactive Voice Response (IVR) Revenue & Forecasts
        6.2.1 By Region - Global Interactive Voice Response (IVR) Revenue, 2016-2021
        6.2.2 By Region - Global Interactive Voice Response (IVR) Revenue, 2022-2027
        6.2.3 By Region - Global Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
    6.3 North America
        6.3.1 By Country - North America Interactive Voice Response (IVR) Revenue, 2016-2027
        6.3.2 US Interactive Voice Response (IVR) Market Size, 2016-2027
        6.3.3 Canada Interactive Voice Response (IVR) Market Size, 2016-2027
        6.3.4 Mexico Interactive Voice Response (IVR) Market Size, 2016-2027
    6.4 Europe
        6.4.1 By Country - Europe Interactive Voice Response (IVR) Revenue, 2016-2027
        6.4.2 Germany Interactive Voice Response (IVR) Market Size, 2016-2027
        6.4.3 France Interactive Voice Response (IVR) Market Size, 2016-2027
        6.4.4 U.K. Interactive Voice Response (IVR) Market Size, 2016-2027
        6.4.5 Italy Interactive Voice Response (IVR) Market Size, 2016-2027
        6.4.6 Russia Interactive Voice Response (IVR) Market Size, 2016-2027
        6.4.7 Nordic Countries Interactive Voice Response (IVR) Market Size, 2016-2027
        6.4.8 Benelux Interactive Voice Response (IVR) Market Size, 2016-2027
    6.5 Asia
        6.5.1 By Region - Asia Interactive Voice Response (IVR) Revenue, 2016-2027
        6.5.2 China Interactive Voice Response (IVR) Market Size, 2016-2027
        6.5.3 Japan Interactive Voice Response (IVR) Market Size, 2016-2027
        6.5.4 South Korea Interactive Voice Response (IVR) Market Size, 2016-2027
        6.5.5 Southeast Asia Interactive Voice Response (IVR) Market Size, 2016-2027
        6.5.6 India Interactive Voice Response (IVR) Market Size, 2016-2027
    6.6 South America
        6.6.1 By Country - South America Interactive Voice Response (IVR) Revenue, 2016-2027
        6.6.2 Brazil Interactive Voice Response (IVR) Market Size, 2016-2027
        6.6.3 Argentina Interactive Voice Response (IVR) Market Size, 2016-2027
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Interactive Voice Response (IVR) Revenue, 2016-2027
        6.7.2 Turkey Interactive Voice Response (IVR) Market Size, 2016-2027
        6.7.3 Israel Interactive Voice Response (IVR) Market Size, 2016-2027
        6.7.4 Saudi Arabia Interactive Voice Response (IVR) Market Size, 2016-2027
        6.7.5 UAE Interactive Voice Response (IVR) Market Size, 2016-2027
7 Players Profiles
    7.1 inContact
        7.1.1 inContact Corporate Summary
        7.1.2 inContact Business Overview
        7.1.3 inContact Interactive Voice Response (IVR) Major Product Offerings
        7.1.4 inContact Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.1.5 inContact Key News
    7.2 Nuance
        7.2.1 Nuance Corporate Summary
        7.2.2 Nuance Business Overview
        7.2.3 Nuance Interactive Voice Response (IVR) Major Product Offerings
        7.2.4 Nuance Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.2.5 Nuance Key News
    7.3 Genesys Telecommunication Laboratories
        7.3.1 Genesys Telecommunication Laboratories Corporate Summary
        7.3.2 Genesys Telecommunication Laboratories Business Overview
        7.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Major Product Offerings
        7.3.4 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.3.5 Genesys Telecommunication Laboratories Key News
    7.4 8x8
        7.4.1 8x8 Corporate Summary
        7.4.2 8x8 Business Overview
        7.4.3 8x8 Interactive Voice Response (IVR) Major Product Offerings
        7.4.4 8x8 Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.4.5 8x8 Key News
    7.5 AT&T
        7.5.1 AT&T Corporate Summary
        7.5.2 AT&T Business Overview
        7.5.3 AT&T Interactive Voice Response (IVR) Major Product Offerings
        7.5.4 AT&T Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.5.5 AT&T Key News
    7.6 Avaya
        7.6.1 Avaya Corporate Summary
        7.6.2 Avaya Business Overview
        7.6.3 Avaya Interactive Voice Response (IVR) Major Product Offerings
        7.6.4 Avaya Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.6.5 Avaya Key News
    7.7 Aspect Software Parent
        7.7.1 Aspect Software Parent Corporate Summary
        7.7.2 Aspect Software Parent Business Overview
        7.7.3 Aspect Software Parent Interactive Voice Response (IVR) Major Product Offerings
        7.4.4 Aspect Software Parent Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.7.5 Aspect Software Parent Key News
    7.8 24/7 Customer
        7.8.1 24/7 Customer Corporate Summary
        7.8.2 24/7 Customer Business Overview
        7.8.3 24/7 Customer Interactive Voice Response (IVR) Major Product Offerings
        7.8.4 24/7 Customer Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.8.5 24/7 Customer Key News
    7.9 Verizon Communications
        7.9.1 Verizon Communications Corporate Summary
        7.9.2 Verizon Communications Business Overview
        7.9.3 Verizon Communications Interactive Voice Response (IVR) Major Product Offerings
        7.9.4 Verizon Communications Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.9.5 Verizon Communications Key News
    7.10 Five9
        7.10.1 Five9 Corporate Summary
        7.10.2 Five9 Business Overview
        7.10.3 Five9 Interactive Voice Response (IVR) Major Product Offerings
        7.10.4 Five9 Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.10.5 Five9 Key News
    7.11 Cisco Systems
        7.11.1 Cisco Systems Corporate Summary
        7.11.2 Cisco Systems Business Overview
        7.11.3 Cisco Systems Interactive Voice Response (IVR) Major Product Offerings
        7.11.4 Cisco Systems Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.11.5 Cisco Systems Key News
    7.12 Convergys
        7.12.1 Convergys Corporate Summary
        7.12.2 Convergys Business Overview
        7.12.3 Convergys Interactive Voice Response (IVR) Major Product Offerings
        7.12.4 Convergys Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.12.5 Convergys Key News
    7.13 West Corporation
        7.13.1 West Corporation Corporate Summary
        7.13.2 West Corporation Business Overview
        7.13.3 West Corporation Interactive Voice Response (IVR) Major Product Offerings
        7.13.4 West Corporation Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.13.5 West Corporation Key News
    7.14 IVR Lab
        7.14.1 IVR Lab Corporate Summary
        7.14.2 IVR Lab Business Overview
        7.14.3 IVR Lab Interactive Voice Response (IVR) Major Product Offerings
        7.14.4 IVR Lab Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.14.5 IVR Lab Key News
    7.15 NewVoiceMedia
        7.15.1 NewVoiceMedia Corporate Summary
        7.15.2 NewVoiceMedia Business Overview
        7.15.3 NewVoiceMedia Interactive Voice Response (IVR) Major Product Offerings
        7.15.4 NewVoiceMedia Interactive Voice Response (IVR) Revenue in Global (2016-2021)
        7.15.5 NewVoiceMedia Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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