Contact Center Analytics Software Market, Global Outlook and Forecast 2022-2028
Report Code: KNJ1281470 No. of Pages: 65 Category: Services
Publisher: Date of Publish:
Publisher: Date of Publish:
This report contains market size and forecasts of Contact Center Analytics Software in Global, including the following market information:
Global Contact Center Analytics Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Contact Center Analytics Software market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Speech Analytics Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Contact Center Analytics Software include Cisco Systems, Inc. (US), Genpact Limited (Bermuda), Verint Systems Inc. (US), 8X8 Inc. (US), Genesys (US), Oracle Corporation (US), Mitel Networks Corporation (Canada), SAP SE (Germany) and NICE Ltd. (Israel), etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact Center Analytics Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Analytics Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Analytics Software Market Segment Percentages, by Type, 2021 (%)
Speech Analytics
Cross-channel Analytics
Predictive Analytics
Performance Analytics
Text Analytics
Global Contact Center Analytics Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Analytics Software Market Segment Percentages, by Application, 2021 (%)
Log Management
Risk and Compliance Management
Real-Time Monitoring and Reporting
Workforce Management
Customer Experience Management
Global Contact Center Analytics Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Contact Center Analytics Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center Analytics Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Contact Center Analytics Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Cisco Systems, Inc. (US)
Genpact Limited (Bermuda)
Verint Systems Inc. (US)
8X8 Inc. (US)
Genesys (US)
Oracle Corporation (US)
Mitel Networks Corporation (Canada)
SAP SE (Germany)
NICE Ltd. (Israel)
Enghouse Interactive (US)
Five9, Inc. (US)
CallMiner (US)
Servion Global Solutions (India)
1 Introduction to Research & Analysis Reports
1.1 Contact Center Analytics Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Analytics Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Analytics Software Overall Market Size
2.1 Global Contact Center Analytics Software Market Size: 2021 VS 2028
2.2 Global Contact Center Analytics Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Analytics Software Players in Global Market
3.2 Top Global Contact Center Analytics Software Companies Ranked by Revenue
3.3 Global Contact Center Analytics Software Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Analytics Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Center Analytics Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Analytics Software Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Analytics Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Analytics Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Contact Center Analytics Software Market Size Markets, 2021 & 2028
4.1.2 Speech Analytics
4.1.3 Cross-channel Analytics
4.1.4 Predictive Analytics
4.1.5 Performance Analytics
4.1.6 Text Analytics
4.2 By Type - Global Contact Center Analytics Software Revenue & Forecasts
4.2.1 By Type - Global Contact Center Analytics Software Revenue, 2017-2022
4.2.2 By Type - Global Contact Center Analytics Software Revenue, 2023-2028
4.2.3 By Type - Global Contact Center Analytics Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Analytics Software Market Size, 2021 & 2028
5.1.2 Log Management
5.1.3 Risk and Compliance Management
5.1.4 Real-Time Monitoring and Reporting
5.1.5 Workforce Management
5.1.6 Customer Experience Management
5.2 By Application - Global Contact Center Analytics Software Revenue & Forecasts
5.2.1 By Application - Global Contact Center Analytics Software Revenue, 2017-2022
5.2.2 By Application - Global Contact Center Analytics Software Revenue, 2023-2028
5.2.3 By Application - Global Contact Center Analytics Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Contact Center Analytics Software Market Size, 2021 & 2028
6.2 By Region - Global Contact Center Analytics Software Revenue & Forecasts
6.2.1 By Region - Global Contact Center Analytics Software Revenue, 2017-2022
6.2.2 By Region - Global Contact Center Analytics Software Revenue, 2023-2028
6.2.3 By Region - Global Contact Center Analytics Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Contact Center Analytics Software Revenue, 2017-2028
6.3.2 US Contact Center Analytics Software Market Size, 2017-2028
6.3.3 Canada Contact Center Analytics Software Market Size, 2017-2028
6.3.4 Mexico Contact Center Analytics Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Contact Center Analytics Software Revenue, 2017-2028
6.4.2 Germany Contact Center Analytics Software Market Size, 2017-2028
6.4.3 France Contact Center Analytics Software Market Size, 2017-2028
6.4.4 U.K. Contact Center Analytics Software Market Size, 2017-2028
6.4.5 Italy Contact Center Analytics Software Market Size, 2017-2028
6.4.6 Russia Contact Center Analytics Software Market Size, 2017-2028
6.4.7 Nordic Countries Contact Center Analytics Software Market Size, 2017-2028
6.4.8 Benelux Contact Center Analytics Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Contact Center Analytics Software Revenue, 2017-2028
6.5.2 China Contact Center Analytics Software Market Size, 2017-2028
6.5.3 Japan Contact Center Analytics Software Market Size, 2017-2028
6.5.4 South Korea Contact Center Analytics Software Market Size, 2017-2028
6.5.5 Southeast Asia Contact Center Analytics Software Market Size, 2017-2028
6.5.6 India Contact Center Analytics Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Contact Center Analytics Software Revenue, 2017-2028
6.6.2 Brazil Contact Center Analytics Software Market Size, 2017-2028
6.6.3 Argentina Contact Center Analytics Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Analytics Software Revenue, 2017-2028
6.7.2 Turkey Contact Center Analytics Software Market Size, 2017-2028
6.7.3 Israel Contact Center Analytics Software Market Size, 2017-2028
6.7.4 Saudi Arabia Contact Center Analytics Software Market Size, 2017-2028
6.7.5 UAE Contact Center Analytics Software Market Size, 2017-2028
7 Players Profiles
7.1 Cisco Systems, Inc. (US)
7.1.1 Cisco Systems, Inc. (US) Corporate Summary
7.1.2 Cisco Systems, Inc. (US) Business Overview
7.1.3 Cisco Systems, Inc. (US) Contact Center Analytics Software Major Product Offerings
7.1.4 Cisco Systems, Inc. (US) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.1.5 Cisco Systems, Inc. (US) Key News
7.2 Genpact Limited (Bermuda)
7.2.1 Genpact Limited (Bermuda) Corporate Summary
7.2.2 Genpact Limited (Bermuda) Business Overview
7.2.3 Genpact Limited (Bermuda) Contact Center Analytics Software Major Product Offerings
7.2.4 Genpact Limited (Bermuda) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.2.5 Genpact Limited (Bermuda) Key News
7.3 Verint Systems Inc. (US)
7.3.1 Verint Systems Inc. (US) Corporate Summary
7.3.2 Verint Systems Inc. (US) Business Overview
7.3.3 Verint Systems Inc. (US) Contact Center Analytics Software Major Product Offerings
7.3.4 Verint Systems Inc. (US) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.3.5 Verint Systems Inc. (US) Key News
7.4 8X8 Inc. (US)
7.4.1 8X8 Inc. (US) Corporate Summary
7.4.2 8X8 Inc. (US) Business Overview
7.4.3 8X8 Inc. (US) Contact Center Analytics Software Major Product Offerings
7.4.4 8X8 Inc. (US) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.4.5 8X8 Inc. (US) Key News
7.5 Genesys (US)
7.5.1 Genesys (US) Corporate Summary
7.5.2 Genesys (US) Business Overview
7.5.3 Genesys (US) Contact Center Analytics Software Major Product Offerings
7.5.4 Genesys (US) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.5.5 Genesys (US) Key News
7.6 Oracle Corporation (US)
7.6.1 Oracle Corporation (US) Corporate Summary
7.6.2 Oracle Corporation (US) Business Overview
7.6.3 Oracle Corporation (US) Contact Center Analytics Software Major Product Offerings
7.6.4 Oracle Corporation (US) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.6.5 Oracle Corporation (US) Key News
7.7 Mitel Networks Corporation (Canada)
7.7.1 Mitel Networks Corporation (Canada) Corporate Summary
7.7.2 Mitel Networks Corporation (Canada) Business Overview
7.7.3 Mitel Networks Corporation (Canada) Contact Center Analytics Software Major Product Offerings
7.7.4 Mitel Networks Corporation (Canada) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.7.5 Mitel Networks Corporation (Canada) Key News
7.8 SAP SE (Germany)
7.8.1 SAP SE (Germany) Corporate Summary
7.8.2 SAP SE (Germany) Business Overview
7.8.3 SAP SE (Germany) Contact Center Analytics Software Major Product Offerings
7.8.4 SAP SE (Germany) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.8.5 SAP SE (Germany) Key News
7.9 NICE Ltd. (Israel)
7.9.1 NICE Ltd. (Israel) Corporate Summary
7.9.2 NICE Ltd. (Israel) Business Overview
7.9.3 NICE Ltd. (Israel) Contact Center Analytics Software Major Product Offerings
7.9.4 NICE Ltd. (Israel) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.9.5 NICE Ltd. (Israel) Key News
7.10 Enghouse Interactive (US)
7.10.1 Enghouse Interactive (US) Corporate Summary
7.10.2 Enghouse Interactive (US) Business Overview
7.10.3 Enghouse Interactive (US) Contact Center Analytics Software Major Product Offerings
7.10.4 Enghouse Interactive (US) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.10.5 Enghouse Interactive (US) Key News
7.11 Five9, Inc. (US)
7.11.1 Five9, Inc. (US) Corporate Summary
7.11.2 Five9, Inc. (US) Business Overview
7.11.3 Five9, Inc. (US) Contact Center Analytics Software Major Product Offerings
7.11.4 Five9, Inc. (US) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.11.5 Five9, Inc. (US) Key News
7.12 CallMiner (US)
7.12.1 CallMiner (US) Corporate Summary
7.12.2 CallMiner (US) Business Overview
7.12.3 CallMiner (US) Contact Center Analytics Software Major Product Offerings
7.12.4 CallMiner (US) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.12.5 CallMiner (US) Key News
7.13 Servion Global Solutions (India)
7.13.1 Servion Global Solutions (India) Corporate Summary
7.13.2 Servion Global Solutions (India) Business Overview
7.13.3 Servion Global Solutions (India) Contact Center Analytics Software Major Product Offerings
7.13.4 Servion Global Solutions (India) Contact Center Analytics Software Revenue in Global Market (2017-2022)
7.13.5 Servion Global Solutions (India) Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
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