Cloud Contact Center Market - Global Outlook and Forecast 2021-2027
Report Code: KNJ1010286 No. of Pages: 109 Category: Telecom and IT
Publisher: Date of Publish:
Publisher: Date of Publish:
This report contains market size and forecasts of Cloud Contact Center in Global, including the following market information:
Global Cloud Contact Center Market Revenue, 2016-2021, 2022-2027, ($ millions)
Global top five companies in 2020 (%)
The global Cloud Contact Center market was valued at xx million in 2020 and is projected to reach US$ xx million by 2027, at a CAGR of xx% during the forecast period.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Cloud Contact Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Cloud Contact Center Market, By Type, 2016-2021, 2022-2027 ($ millions)
Global Cloud Contact Center Market Segment Percentages, By Type, 2020 (%)
Public Cloud
Private Cloud
Hybrid Cloud
China Cloud Contact Center Market, By Application, 2016-2021, 2022-2027 ($ millions)
China Cloud Contact Center Market Segment Percentages, By Application, 2020 (%)
BFSI
Consumer Goods and Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Media and Entertainment
Telecommunication and Information Technology Enabled Services (ITES)
Others
Global Cloud Contact Center Market, By Region and Country, 2016-2021, 2022-2027 ($ Millions)
Global Cloud Contact Center Market Segment Percentages, By Region and Country, 2020 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Total Cloud Contact Center Market Competitors Revenues in Global, by Players 2016-2021 (Estimated), ($ millions)
Total Cloud Contact Center Market Competitors Revenues Share in Global, by Players 2020 (%)
Further, the report presents profiles of competitors in the market, including the following:
8x8, Inc.
Five9
Cisco
Genesys
Oracle
Newvoicemedia
Connect First
Aspect Software
Nice Ltd.
3clogic
Bt Group
West Corporation
Liveops
Mitel Networks Corporation
Ozonetel Systems Pvt. Ltd
Evolve IP, LLC.
1 Introduction to Research & Analysis Reports
1.1 Cloud Contact Center Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Cloud Contact Center Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Cloud Contact Center Overall Market Size
2.1 Global Cloud Contact Center Market Size: 2021 VS 2027
2.2 Global Cloud Contact Center Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Cloud Contact Center Players in Global Market
3.2 Top Global Cloud Contact Center Companies Ranked by Revenue
3.3 Global Cloud Contact Center Revenue by Companies
3.4 Top 3 and Top 5 Cloud Contact Center Companies in Global Market, by Revenue in 2020
3.5 Global Companies Cloud Contact Center Product Type
3.6 Tier 1, Tier 2 and Tier 3 Cloud Contact Center Players in Global Market
3.6.1 List of Global Tier 1 Cloud Contact Center Companies
3.6.2 List of Global Tier 2 and Tier 3 Cloud Contact Center Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Cloud Contact Center Market Size Markets, 2021 & 2027
4.1.2 Public Cloud
4.1.3 Private Cloud
4.1.4 Hybrid Cloud
4.2 By Type - Global Cloud Contact Center Revenue & Forecasts
4.2.1 By Type - Global Cloud Contact Center Revenue, 2016-2021
4.2.2 By Type - Global Cloud Contact Center Revenue, 2022-2027
4.2.3 By Type - Global Cloud Contact Center Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Cloud Contact Center Market Size, 2021 & 2027
5.1.2 BFSI
5.1.3 Consumer Goods and Retail
5.1.4 Government and Public Sector
5.1.5 Healthcare and Life Sciences
5.1.6 Manufacturing
5.1.7 Media and Entertainment
5.1.8 Telecommunication and Information Technology Enabled Services (ITES)
5.1.9 Others
5.2 By Application - Global Cloud Contact Center Revenue & Forecasts
5.2.1 By Application - Global Cloud Contact Center Revenue, 2016-2021
5.2.2 By Application - Global Cloud Contact Center Revenue, 2022-2027
5.2.3 By Application - Global Cloud Contact Center Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Cloud Contact Center Market Size, 2021 & 2027
6.2 By Region - Global Cloud Contact Center Revenue & Forecasts
6.2.1 By Region - Global Cloud Contact Center Revenue, 2016-2021
6.2.2 By Region - Global Cloud Contact Center Revenue, 2022-2027
6.2.3 By Region - Global Cloud Contact Center Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Cloud Contact Center Revenue, 2016-2027
6.3.2 US Cloud Contact Center Market Size, 2016-2027
6.3.3 Canada Cloud Contact Center Market Size, 2016-2027
6.3.4 Mexico Cloud Contact Center Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Cloud Contact Center Revenue, 2016-2027
6.4.2 Germany Cloud Contact Center Market Size, 2016-2027
6.4.3 France Cloud Contact Center Market Size, 2016-2027
6.4.4 U.K. Cloud Contact Center Market Size, 2016-2027
6.4.5 Italy Cloud Contact Center Market Size, 2016-2027
6.4.6 Russia Cloud Contact Center Market Size, 2016-2027
6.4.7 Nordic Countries Cloud Contact Center Market Size, 2016-2027
6.4.8 Benelux Cloud Contact Center Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Cloud Contact Center Revenue, 2016-2027
6.5.2 China Cloud Contact Center Market Size, 2016-2027
6.5.3 Japan Cloud Contact Center Market Size, 2016-2027
6.5.4 South Korea Cloud Contact Center Market Size, 2016-2027
6.5.5 Southeast Asia Cloud Contact Center Market Size, 2016-2027
6.5.6 India Cloud Contact Center Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Cloud Contact Center Revenue, 2016-2027
6.6.2 Brazil Cloud Contact Center Market Size, 2016-2027
6.6.3 Argentina Cloud Contact Center Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Cloud Contact Center Revenue, 2016-2027
6.7.2 Turkey Cloud Contact Center Market Size, 2016-2027
6.7.3 Israel Cloud Contact Center Market Size, 2016-2027
6.7.4 Saudi Arabia Cloud Contact Center Market Size, 2016-2027
6.7.5 UAE Cloud Contact Center Market Size, 2016-2027
7 Players Profiles
7.1 8x8, Inc.
7.1.1 8x8, Inc. Corporate Summary
7.1.2 8x8, Inc. Business Overview
7.1.3 8x8, Inc. Cloud Contact Center Major Product Offerings
7.1.4 8x8, Inc. Cloud Contact Center Revenue in Global (2016-2021)
7.1.5 8x8, Inc. Key News
7.2 Five9
7.2.1 Five9 Corporate Summary
7.2.2 Five9 Business Overview
7.2.3 Five9 Cloud Contact Center Major Product Offerings
7.2.4 Five9 Cloud Contact Center Revenue in Global (2016-2021)
7.2.5 Five9 Key News
7.3 Cisco
7.3.1 Cisco Corporate Summary
7.3.2 Cisco Business Overview
7.3.3 Cisco Cloud Contact Center Major Product Offerings
7.3.4 Cisco Cloud Contact Center Revenue in Global (2016-2021)
7.3.5 Cisco Key News
7.4 Genesys
7.4.1 Genesys Corporate Summary
7.4.2 Genesys Business Overview
7.4.3 Genesys Cloud Contact Center Major Product Offerings
7.4.4 Genesys Cloud Contact Center Revenue in Global (2016-2021)
7.4.5 Genesys Key News
7.5 Oracle
7.5.1 Oracle Corporate Summary
7.5.2 Oracle Business Overview
7.5.3 Oracle Cloud Contact Center Major Product Offerings
7.5.4 Oracle Cloud Contact Center Revenue in Global (2016-2021)
7.5.5 Oracle Key News
7.6 Newvoicemedia
7.6.1 Newvoicemedia Corporate Summary
7.6.2 Newvoicemedia Business Overview
7.6.3 Newvoicemedia Cloud Contact Center Major Product Offerings
7.6.4 Newvoicemedia Cloud Contact Center Revenue in Global (2016-2021)
7.6.5 Newvoicemedia Key News
7.7 Connect First
7.7.1 Connect First Corporate Summary
7.7.2 Connect First Business Overview
7.7.3 Connect First Cloud Contact Center Major Product Offerings
7.4.4 Connect First Cloud Contact Center Revenue in Global (2016-2021)
7.7.5 Connect First Key News
7.8 Aspect Software
7.8.1 Aspect Software Corporate Summary
7.8.2 Aspect Software Business Overview
7.8.3 Aspect Software Cloud Contact Center Major Product Offerings
7.8.4 Aspect Software Cloud Contact Center Revenue in Global (2016-2021)
7.8.5 Aspect Software Key News
7.9 Nice Ltd.
7.9.1 Nice Ltd. Corporate Summary
7.9.2 Nice Ltd. Business Overview
7.9.3 Nice Ltd. Cloud Contact Center Major Product Offerings
7.9.4 Nice Ltd. Cloud Contact Center Revenue in Global (2016-2021)
7.9.5 Nice Ltd. Key News
7.10 3clogic
7.10.1 3clogic Corporate Summary
7.10.2 3clogic Business Overview
7.10.3 3clogic Cloud Contact Center Major Product Offerings
7.10.4 3clogic Cloud Contact Center Revenue in Global (2016-2021)
7.10.5 3clogic Key News
7.11 Bt Group
7.11.1 Bt Group Corporate Summary
7.11.2 Bt Group Business Overview
7.11.3 Bt Group Cloud Contact Center Major Product Offerings
7.11.4 Bt Group Cloud Contact Center Revenue in Global (2016-2021)
7.11.5 Bt Group Key News
7.12 West Corporation
7.12.1 West Corporation Corporate Summary
7.12.2 West Corporation Business Overview
7.12.3 West Corporation Cloud Contact Center Major Product Offerings
7.12.4 West Corporation Cloud Contact Center Revenue in Global (2016-2021)
7.12.5 West Corporation Key News
7.13 Liveops
7.13.1 Liveops Corporate Summary
7.13.2 Liveops Business Overview
7.13.3 Liveops Cloud Contact Center Major Product Offerings
7.13.4 Liveops Cloud Contact Center Revenue in Global (2016-2021)
7.13.5 Liveops Key News
7.14 Mitel Networks Corporation
7.14.1 Mitel Networks Corporation Corporate Summary
7.14.2 Mitel Networks Corporation Business Overview
7.14.3 Mitel Networks Corporation Cloud Contact Center Major Product Offerings
7.14.4 Mitel Networks Corporation Cloud Contact Center Revenue in Global (2016-2021)
7.14.5 Mitel Networks Corporation Key News
7.15 Ozonetel Systems Pvt. Ltd
7.15.1 Ozonetel Systems Pvt. Ltd Corporate Summary
7.15.2 Ozonetel Systems Pvt. Ltd Business Overview
7.15.3 Ozonetel Systems Pvt. Ltd Cloud Contact Center Major Product Offerings
7.15.4 Ozonetel Systems Pvt. Ltd Cloud Contact Center Revenue in Global (2016-2021)
7.15.5 Ozonetel Systems Pvt. Ltd Key News
7.16 Evolve IP, LLC.
7.16.1 Evolve IP, LLC. Corporate Summary
7.16.2 Evolve IP, LLC. Business Overview
7.16.3 Evolve IP, LLC. Cloud Contact Center Major Product Offerings
7.16.4 Evolve IP, LLC. Cloud Contact Center Revenue in Global (2016-2021)
7.16.5 Evolve IP, LLC. Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
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