2022-2030 Report on Global Contact Center Outsourcing Market by Player, Region, Type, Application and Sales Channel

2022-2030 Report on Global Contact Center Outsourcing Market by Player, Region, Type, Application and Sales Channel

Report Code: KNJ1420521 | No. of Pages: 131 | Category: Services
Publisher: MAResearch | Date of Publish: Oct-2022 
This report studies the Contact Center Outsourcing market, covering market size for segment by type (Email Support, Chat Support, etc.), by application (BFSI, Retail, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Acticall Sitel Group, Alorica, Arvato, Atento, Capita, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).

This report provides detailed historical analysis of global market for Contact Center Outsourcing from 2016-2021, and provides extensive market forecasts from 2022-2030 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Contact Center Outsourcing market.

Moreover, the impact of COVID-19 is also concerned. Since outbreak in December 2019, the COVID-19 virus has spread to all around the world and caused huge losses of lives and economy, and the global manufacturing, tourism and financial markets have been hit hard, while the online market/industry increase. Fortunately, with the development of vaccine and other effort by global governments and organizations, the negative impact of COVID-19 is expected to subside and the global economy is expected to recover.

This research covers COVID-19 impacts on the upstream, midstream and downstream industries. Moreover, this research provides an in-depth market evaluation by highlighting information on various aspects covering market dynamics like drivers, barriers, opportunities, threats, and industry news & trends. In the end, this report also provides in-depth analysis and professional advices on how to face the post COIVD-19 period.

The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.

Leading players of Contact Center Outsourcing including:
    Acticall Sitel Group
    Alorica
    Arvato
    Atento
    Capita
    Carlyle Group (Comdata)
    CGS
    Conduent
    Datamark
    Five9
    Grupo Konecta
    Hinduja Global Solutions (HGS)
    HKT Teleservices
    HP
    IBM
    Infinit Contact
    Invensis Technologies
    Runway
    SERCO GROUP
    Sitel
    StarTek
    Sykes
    Synnex
    Telekom Malaysia (VADS)
    Teleperformance
    Transcom
    Transcosmos
    TTEC
    Webhelp
    Xerox Corporation

Market split by Type, can be divided into:
    Email Support
    Chat Support
    Voice Over IP (VoIP)
    Website Support
    Others

Market split by Application, can be divided into:
    BFSI
    Retail
    Government
    IT & Telecommunication
    Healthcare

Market split by Sales Channel, can be divided into:
    Direct Channel
    Distribution Channel

Market segment by Region/Country including:
    North America (United States, Canada and Mexico)
    Europe (Germany, UK, France, Italy, Russia and Spain etc.)
    Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
    South America (Brazil, Argentina and Colombia etc.)
    Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

If you have any special requirements, please let us know and we can provide you the customized report as you want.

Table of Contents

Chapter 1 Contact Center Outsourcing Market Overview
    1.1 Contact Center Outsourcing Definition
    1.2 Global Contact Center Outsourcing Market Size Status and Outlook (2016-2030)
    1.3 Global Contact Center Outsourcing Market Size Comparison by Region (2016-2030)
    1.4 Global Contact Center Outsourcing Market Size Comparison by Type (2016-2030)
    1.5 Global Contact Center Outsourcing Market Size Comparison by Application (2016-2030)
    1.6 Global Contact Center Outsourcing Market Size Comparison by Sales Channel (2016-2030)
    1.7 Contact Center Outsourcing Market Dynamics (COVID-19 Impacts)
        1.7.1 Market Drivers/Opportunities
        1.7.2 Market Challenges/Risks
        1.7.3 Market News (Mergers/Acquisitions/Expansion)
        1.7.4 COVID-19 Impacts
        1.7.5 Post-Strategies of COVID-19
Chapter 2 Contact Center Outsourcing Market Segment Analysis by Player
    2.1 Global Contact Center Outsourcing Sales and Market Share by Player (2019-2021)
    2.2 Global Contact Center Outsourcing Revenue and Market Share by Player (2019-2021)
    2.3 Global Contact Center Outsourcing Average Price by Player (2019-2021)
    2.4 Players Competition Situation & Trends
    2.5 Conclusion of Segment by Player
Chapter 3 Contact Center Outsourcing Market Segment Analysis by Type
    3.1 Global Contact Center Outsourcing Market by Type
        3.1.1 Email Support
        3.1.2 Chat Support
        3.1.3 Voice Over IP (VoIP)
        3.1.4 Website Support
        3.1.5 Others
    3.2 Global Contact Center Outsourcing Sales and Market Share by Type (2016-2021)
    3.3 Global Contact Center Outsourcing Revenue and Market Share by Type (2016-2021)
    3.4 Global Contact Center Outsourcing Average Price by Type (2016-2021)
    3.5 Leading Players of Contact Center Outsourcing by Type in 2021
    3.6 Conclusion of Segment by Type
Chapter 4 Contact Center Outsourcing Market Segment Analysis by Application
    4.1 Global Contact Center Outsourcing Market by Application
        4.1.1 BFSI
        4.1.2 Retail
        4.1.3 Government
        4.1.4 IT & Telecommunication
        4.1.5 Healthcare
    4.2 Global Contact Center Outsourcing Revenue and Market Share by Application (2016-2021)
    4.3 Leading Consumers of Contact Center Outsourcing by Application in 2021
    4.4 Conclusion of Segment by Application
Chapter 5 Contact Center Outsourcing Market Segment Analysis by Sales Channel
    5.1 Global Contact Center Outsourcing Market by Sales Channel
        5.1.1 Direct Channel
        5.1.2 Distribution Channel
    5.2 Global Contact Center Outsourcing Revenue and Market Share by Sales Channel (2016-2021)
    5.3 Leading Distributors/Dealers of Contact Center Outsourcing by Sales Channel in 2021
    5.4 Conclusion of Segment by Sales Channel
Chapter 6 Contact Center Outsourcing Market Segment Analysis by Region
    6.1 Global Contact Center Outsourcing Market Size and CAGR by Region (2016-2030)
    6.2 Global Contact Center Outsourcing Sales and Market Share by Region (2016-2021)
    6.3 Global Contact Center Outsourcing Revenue and Market Share by Region (2016-2021)
    6.4 North America
        6.4.1 North America Market by Country
        6.4.2 North America Contact Center Outsourcing Market Share by Type
        6.4.3 North America Contact Center Outsourcing Market Share by Application
        6.4.4 United States
        6.4.5 Canada
        6.4.6 Mexico
    6.5 Europe
        6.5.1 Europe Market by Country
        6.5.2 Europe Contact Center Outsourcing Market Share by Type
        6.5.3 Europe Contact Center Outsourcing Market Share by Application
        6.5.4 Germany
        6.5.5 UK
        6.5.6 France
        6.5.7 Italy
        6.5.8 Russia
        6.5.9 Spain
    6.6 Asia-Pacific
        6.6.1 Asia-Pacific Market by Country
        6.6.2 Asia-Pacific Contact Center Outsourcing Market Share by Type
        6.6.3 Asia-Pacific Contact Center Outsourcing Market Share by Application
        6.6.4 China
        6.6.5 Japan
        6.6.6 Korea
        6.6.7 India
        6.6.8 Southeast Asia
        6.6.9 Australia
    6.7 South America
        6.7.1 South America Market by Country
        6.7.2 South America Contact Center Outsourcing Market Share by Type
        6.7.3 South America Contact Center Outsourcing Market Share by Application
        6.7.4 Brazil
        6.7.5 Argentina
        6.7.6 Colombia
    6.8 Middle East & Africa
        6.8.1 Middle East & Africa Market by Country
        6.8.2 Middle East & Africa Contact Center Outsourcing Market Share by Type
        6.8.3 Middle East & Africa Contact Center Outsourcing Market Share by Application
        6.8.4 UAE
        6.8.5 Saudi Arabia
        6.8.6 South Africa
    6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Contact Center Outsourcing Players
    7.1 Acticall Sitel Group
        7.1.1 Company Snapshot
        7.1.2 Product/Service Offered
        7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
    7.2 Alorica
    7.3 Arvato
    7.4 Atento
    7.5 Capita
    7.6 Carlyle Group (Comdata)
    7.7 CGS
    7.8 Conduent
    7.9 Datamark
    7.10 Five9
    7.11 Grupo Konecta
    7.12 Hinduja Global Solutions (HGS)
    7.13 HKT Teleservices
    7.14 HP
    7.15 IBM
    7.16 Infinit Contact
    7.17 Invensis Technologies
    7.18 Runway
    7.19 SERCO GROUP
    7.20 Sitel
    7.21 StarTek
    7.22 Sykes
    7.23 Synnex
    7.24 Telekom Malaysia (VADS)
    7.25 Teleperformance
    7.26 Transcom
    7.27 Transcosmos
    7.28 TTEC
    7.29 Webhelp
    7.30 Xerox Corporation
Chapter 8 Upstream and Downstream Analysis of Contact Center Outsourcing
    8.1 Industrial Chain of Contact Center Outsourcing
    8.2 Upstream of Contact Center Outsourcing
    8.3 Downstream of Contact Center Outsourcing
Chapter 9 Development Trend of Contact Center Outsourcing (2022-2030)
    9.1 Global Contact Center Outsourcing Market Size (Sales and Revenue) Forecast (2022-2030)
    9.2 Global Contact Center Outsourcing Market Size and CAGR Forecast by Region (2022-2030)
    9.3 Global Contact Center Outsourcing Market Size and CAGR Forecast by Type (2022-2030)
    9.4 Global Contact Center Outsourcing Market Size and CAGR Forecast by Application (2022-2030)
    9.5 Global Contact Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2022-2030)
Chapter 10 Appendix
    10.1 Research Methodology
    10.2 Data Sources
    10.3 Disclaimer
    10.4 Analysts Certification

NEED Help?

If you need any help or guidance, please feel free to call us.

USA : +1 (661) 636 6162

INDIA : +91 9325802062

or

Write us on : sales@kandjmarketresearch.com