Computer Telephony Integration Software Market, Global Outlook and Forecast 2023-2029
Report Code: KNJ1479108 No. of Pages: 102 Category: Services
Publisher: Date of Publish:
Publisher: Date of Publish:
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.
This report aims to provide a comprehensive presentation of the global market for Computer Telephony Integration Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Computer Telephony Integration Software. This report contains market size and forecasts of Computer Telephony Integration Software in global, including the following market information:
Global Computer Telephony Integration Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Computer Telephony Integration Software market was valued at US$ 1780.2 million in 2022 and is projected to reach US$ 5477.6 million by 2029, at a CAGR of 17.4% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
From a regional perspective, the US market share is relatively large, accounting for about 29%, and will maintain steady growth in the next few years.
With a market share of about 25%, Europe will continue to play an important role that cannot be ignored. China has about 16 per cent of the market. Major manufacturers are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, etc. The top three, with about 16% of the market.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Computer Telephony Integration Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Computer Telephony Integration Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Computer Telephony Integration Software Market Segment Percentages, by Type, 2022 (%)
Cloud Based
On-Premise
Global Computer Telephony Integration Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Computer Telephony Integration Software Market Segment Percentages, by Application, 2022 (%)
Large Enterprises
SMEs
Global Computer Telephony Integration Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Computer Telephony Integration Software Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Computer Telephony Integration Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Computer Telephony Integration Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
Outline of Major Chapters:
Chapter 1: Introduces the definition of Computer Telephony Integration Software, market overview.
Chapter 2: Global Computer Telephony Integration Software market size in revenue.
Chapter 3: Detailed analysis of Computer Telephony Integration Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Computer Telephony Integration Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
1 Introduction to Research & Analysis Reports
1.1 Computer Telephony Integration Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Computer Telephony Integration Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Computer Telephony Integration Software Overall Market Size
2.1 Global Computer Telephony Integration Software Market Size: 2022 VS 2029
2.2 Global Computer Telephony Integration Software Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Computer Telephony Integration Software Players in Global Market
3.2 Top Global Computer Telephony Integration Software Companies Ranked by Revenue
3.3 Global Computer Telephony Integration Software Revenue by Companies
3.4 Top 3 and Top 5 Computer Telephony Integration Software Companies in Global Market, by Revenue in 2022
3.5 Global Companies Computer Telephony Integration Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Computer Telephony Integration Software Players in Global Market
3.6.1 List of Global Tier 1 Computer Telephony Integration Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Computer Telephony Integration Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Computer Telephony Integration Software Market Size Markets, 2022 & 2029
4.1.2 Cloud Based
4.1.3 On-Premise
4.2 By Type - Global Computer Telephony Integration Software Revenue & Forecasts
4.2.1 By Type - Global Computer Telephony Integration Software Revenue, 2018-2023
4.2.2 By Type - Global Computer Telephony Integration Software Revenue, 2024-2029
4.2.3 By Type - Global Computer Telephony Integration Software Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Computer Telephony Integration Software Market Size, 2022 & 2029
5.1.2 Large Enterprises
5.1.3 SMEs
5.2 By Application - Global Computer Telephony Integration Software Revenue & Forecasts
5.2.1 By Application - Global Computer Telephony Integration Software Revenue, 2018-2023
5.2.2 By Application - Global Computer Telephony Integration Software Revenue, 2024-2029
5.2.3 By Application - Global Computer Telephony Integration Software Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Computer Telephony Integration Software Market Size, 2022 & 2029
6.2 By Region - Global Computer Telephony Integration Software Revenue & Forecasts
6.2.1 By Region - Global Computer Telephony Integration Software Revenue, 2018-2023
6.2.2 By Region - Global Computer Telephony Integration Software Revenue, 2024-2029
6.2.3 By Region - Global Computer Telephony Integration Software Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Computer Telephony Integration Software Revenue, 2018-2029
6.3.2 US Computer Telephony Integration Software Market Size, 2018-2029
6.3.3 Canada Computer Telephony Integration Software Market Size, 2018-2029
6.3.4 Mexico Computer Telephony Integration Software Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Computer Telephony Integration Software Revenue, 2018-2029
6.4.2 Germany Computer Telephony Integration Software Market Size, 2018-2029
6.4.3 France Computer Telephony Integration Software Market Size, 2018-2029
6.4.4 U.K. Computer Telephony Integration Software Market Size, 2018-2029
6.4.5 Italy Computer Telephony Integration Software Market Size, 2018-2029
6.4.6 Russia Computer Telephony Integration Software Market Size, 2018-2029
6.4.7 Nordic Countries Computer Telephony Integration Software Market Size, 2018-2029
6.4.8 Benelux Computer Telephony Integration Software Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Computer Telephony Integration Software Revenue, 2018-2029
6.5.2 China Computer Telephony Integration Software Market Size, 2018-2029
6.5.3 Japan Computer Telephony Integration Software Market Size, 2018-2029
6.5.4 South Korea Computer Telephony Integration Software Market Size, 2018-2029
6.5.5 Southeast Asia Computer Telephony Integration Software Market Size, 2018-2029
6.5.6 India Computer Telephony Integration Software Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Computer Telephony Integration Software Revenue, 2018-2029
6.6.2 Brazil Computer Telephony Integration Software Market Size, 2018-2029
6.6.3 Argentina Computer Telephony Integration Software Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Computer Telephony Integration Software Revenue, 2018-2029
6.7.2 Turkey Computer Telephony Integration Software Market Size, 2018-2029
6.7.3 Israel Computer Telephony Integration Software Market Size, 2018-2029
6.7.4 Saudi Arabia Computer Telephony Integration Software Market Size, 2018-2029
6.7.5 UAE Computer Telephony Integration Software Market Size, 2018-2029
7 Computer Telephony Integration Software Companies Profiles
7.1 Five9
7.1.1 Five9 Company Summary
7.1.2 Five9 Business Overview
7.1.3 Five9 Computer Telephony Integration Software Major Product Offerings
7.1.4 Five9 Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.1.5 Five9 Key News & Latest Developments
7.2 Salesforce
7.2.1 Salesforce Company Summary
7.2.2 Salesforce Business Overview
7.2.3 Salesforce Computer Telephony Integration Software Major Product Offerings
7.2.4 Salesforce Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.2.5 Salesforce Key News & Latest Developments
7.3 RingCentral
7.3.1 RingCentral Company Summary
7.3.2 RingCentral Business Overview
7.3.3 RingCentral Computer Telephony Integration Software Major Product Offerings
7.3.4 RingCentral Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.3.5 RingCentral Key News & Latest Developments
7.4 Twilio
7.4.1 Twilio Company Summary
7.4.2 Twilio Business Overview
7.4.3 Twilio Computer Telephony Integration Software Major Product Offerings
7.4.4 Twilio Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.4.5 Twilio Key News & Latest Developments
7.5 Enghouse Interactive
7.5.1 Enghouse Interactive Company Summary
7.5.2 Enghouse Interactive Business Overview
7.5.3 Enghouse Interactive Computer Telephony Integration Software Major Product Offerings
7.5.4 Enghouse Interactive Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.5.5 Enghouse Interactive Key News & Latest Developments
7.6 NewVoiceMedia (Vonage)
7.6.1 NewVoiceMedia (Vonage) Company Summary
7.6.2 NewVoiceMedia (Vonage) Business Overview
7.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Software Major Product Offerings
7.6.4 NewVoiceMedia (Vonage) Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.6.5 NewVoiceMedia (Vonage) Key News & Latest Developments
7.7 Genesys
7.7.1 Genesys Company Summary
7.7.2 Genesys Business Overview
7.7.3 Genesys Computer Telephony Integration Software Major Product Offerings
7.7.4 Genesys Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.7.5 Genesys Key News & Latest Developments
7.8 Zendesk
7.8.1 Zendesk Company Summary
7.8.2 Zendesk Business Overview
7.8.3 Zendesk Computer Telephony Integration Software Major Product Offerings
7.8.4 Zendesk Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.8.5 Zendesk Key News & Latest Developments
7.9 Freshworks
7.9.1 Freshworks Company Summary
7.9.2 Freshworks Business Overview
7.9.3 Freshworks Computer Telephony Integration Software Major Product Offerings
7.9.4 Freshworks Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.9.5 Freshworks Key News & Latest Developments
7.10 NICE inContact
7.10.1 NICE inContact Company Summary
7.10.2 NICE inContact Business Overview
7.10.3 NICE inContact Computer Telephony Integration Software Major Product Offerings
7.10.4 NICE inContact Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.10.5 NICE inContact Key News & Latest Developments
7.11 Nextiva
7.11.1 Nextiva Company Summary
7.11.2 Nextiva Business Overview
7.11.3 Nextiva Computer Telephony Integration Software Major Product Offerings
7.11.4 Nextiva Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.11.5 Nextiva Key News & Latest Developments
7.12 Talkdesk
7.12.1 Talkdesk Company Summary
7.12.2 Talkdesk Business Overview
7.12.3 Talkdesk Computer Telephony Integration Software Major Product Offerings
7.12.4 Talkdesk Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.12.5 Talkdesk Key News & Latest Developments
7.13 Jive Communications (LogMeIn)
7.13.1 Jive Communications (LogMeIn) Company Summary
7.13.2 Jive Communications (LogMeIn) Business Overview
7.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Software Major Product Offerings
7.13.4 Jive Communications (LogMeIn) Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.13.5 Jive Communications (LogMeIn) Key News & Latest Developments
7.14 Ameyo
7.14.1 Ameyo Company Summary
7.14.2 Ameyo Business Overview
7.14.3 Ameyo Computer Telephony Integration Software Major Product Offerings
7.14.4 Ameyo Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.14.5 Ameyo Key News & Latest Developments
7.15 Aircall
7.15.1 Aircall Company Summary
7.15.2 Aircall Business Overview
7.15.3 Aircall Computer Telephony Integration Software Major Product Offerings
7.15.4 Aircall Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.15.5 Aircall Key News & Latest Developments
7.16 Tenfold
7.16.1 Tenfold Company Summary
7.16.2 Tenfold Business Overview
7.16.3 Tenfold Computer Telephony Integration Software Major Product Offerings
7.16.4 Tenfold Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.16.5 Tenfold Key News & Latest Developments
7.17 Ozonetel
7.17.1 Ozonetel Company Summary
7.17.2 Ozonetel Business Overview
7.17.3 Ozonetel Computer Telephony Integration Software Major Product Offerings
7.17.4 Ozonetel Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.17.5 Ozonetel Key News & Latest Developments
7.18 InGenius
7.18.1 InGenius Company Summary
7.18.2 InGenius Business Overview
7.18.3 InGenius Computer Telephony Integration Software Major Product Offerings
7.18.4 InGenius Computer Telephony Integration Software Revenue in Global Market (2018-2023)
7.18.5 InGenius Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
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