Digital Service Desk Market, Global Outlook and Forecast 2023-2029
Report Code: KNJ1597754 No. of Pages: 67 Category: Services
Publisher: Date of Publish:
Publisher: Date of Publish:
A service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner.
This report aims to provide a comprehensive presentation of the global market for Digital Service Desk, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Service Desk. This report contains market size and forecasts of Digital Service Desk in global, including the following market information:
Global Digital Service Desk Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Digital Service Desk market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
On Premise Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Digital Service Desk include FUJITSU, IBM, Tata Consultancy Services Limited, SLS Digital Desk, BMC Software, Unisys, NIIT Technologies, BDO Digital and Konverso, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Digital Service Desk companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Digital Service Desk Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Digital Service Desk Market Segment Percentages, by Type, 2022 (%)
On Premise
Cloud Based
Global Digital Service Desk Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Digital Service Desk Market Segment Percentages, by Application, 2022 (%)
IT and Telecom
Hospitality
Healthcare Manufacturing
Retail
Others
Global Digital Service Desk Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Digital Service Desk Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Digital Service Desk revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Digital Service Desk revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
FUJITSU
IBM
Tata Consultancy Services Limited
SLS Digital Desk
BMC Software
Unisys
NIIT Technologies
BDO Digital
Konverso
Bell Techlogix
Infocare Digital System
DXC Technology
Outline of Major Chapters:
Chapter 1: Introduces the definition of Digital Service Desk, market overview.
Chapter 2: Global Digital Service Desk market size in revenue.
Chapter 3: Detailed analysis of Digital Service Desk company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Digital Service Desk in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
1 Introduction to Research & Analysis Reports
1.1 Digital Service Desk Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Digital Service Desk Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Digital Service Desk Overall Market Size
2.1 Global Digital Service Desk Market Size: 2022 VS 2029
2.2 Global Digital Service Desk Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Digital Service Desk Players in Global Market
3.2 Top Global Digital Service Desk Companies Ranked by Revenue
3.3 Global Digital Service Desk Revenue by Companies
3.4 Top 3 and Top 5 Digital Service Desk Companies in Global Market, by Revenue in 2022
3.5 Global Companies Digital Service Desk Product Type
3.6 Tier 1, Tier 2 and Tier 3 Digital Service Desk Players in Global Market
3.6.1 List of Global Tier 1 Digital Service Desk Companies
3.6.2 List of Global Tier 2 and Tier 3 Digital Service Desk Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Digital Service Desk Market Size Markets, 2022 & 2029
4.1.2 On Premise
4.1.3 Cloud Based
4.2 By Type - Global Digital Service Desk Revenue & Forecasts
4.2.1 By Type - Global Digital Service Desk Revenue, 2018-2023
4.2.2 By Type - Global Digital Service Desk Revenue, 2024-2029
4.2.3 By Type - Global Digital Service Desk Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Digital Service Desk Market Size, 2022 & 2029
5.1.2 IT and Telecom
5.1.3 Hospitality
5.1.4 Healthcare Manufacturing
5.1.5 Retail
5.1.6 Others
5.2 By Application - Global Digital Service Desk Revenue & Forecasts
5.2.1 By Application - Global Digital Service Desk Revenue, 2018-2023
5.2.2 By Application - Global Digital Service Desk Revenue, 2024-2029
5.2.3 By Application - Global Digital Service Desk Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Digital Service Desk Market Size, 2022 & 2029
6.2 By Region - Global Digital Service Desk Revenue & Forecasts
6.2.1 By Region - Global Digital Service Desk Revenue, 2018-2023
6.2.2 By Region - Global Digital Service Desk Revenue, 2024-2029
6.2.3 By Region - Global Digital Service Desk Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Digital Service Desk Revenue, 2018-2029
6.3.2 US Digital Service Desk Market Size, 2018-2029
6.3.3 Canada Digital Service Desk Market Size, 2018-2029
6.3.4 Mexico Digital Service Desk Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Digital Service Desk Revenue, 2018-2029
6.4.2 Germany Digital Service Desk Market Size, 2018-2029
6.4.3 France Digital Service Desk Market Size, 2018-2029
6.4.4 U.K. Digital Service Desk Market Size, 2018-2029
6.4.5 Italy Digital Service Desk Market Size, 2018-2029
6.4.6 Russia Digital Service Desk Market Size, 2018-2029
6.4.7 Nordic Countries Digital Service Desk Market Size, 2018-2029
6.4.8 Benelux Digital Service Desk Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Digital Service Desk Revenue, 2018-2029
6.5.2 China Digital Service Desk Market Size, 2018-2029
6.5.3 Japan Digital Service Desk Market Size, 2018-2029
6.5.4 South Korea Digital Service Desk Market Size, 2018-2029
6.5.5 Southeast Asia Digital Service Desk Market Size, 2018-2029
6.5.6 India Digital Service Desk Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Digital Service Desk Revenue, 2018-2029
6.6.2 Brazil Digital Service Desk Market Size, 2018-2029
6.6.3 Argentina Digital Service Desk Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Digital Service Desk Revenue, 2018-2029
6.7.2 Turkey Digital Service Desk Market Size, 2018-2029
6.7.3 Israel Digital Service Desk Market Size, 2018-2029
6.7.4 Saudi Arabia Digital Service Desk Market Size, 2018-2029
6.7.5 UAE Digital Service Desk Market Size, 2018-2029
7 Digital Service Desk Companies Profiles
7.1 FUJITSU
7.1.1 FUJITSU Company Summary
7.1.2 FUJITSU Business Overview
7.1.3 FUJITSU Digital Service Desk Major Product Offerings
7.1.4 FUJITSU Digital Service Desk Revenue in Global Market (2018-2023)
7.1.5 FUJITSU Key News & Latest Developments
7.2 IBM
7.2.1 IBM Company Summary
7.2.2 IBM Business Overview
7.2.3 IBM Digital Service Desk Major Product Offerings
7.2.4 IBM Digital Service Desk Revenue in Global Market (2018-2023)
7.2.5 IBM Key News & Latest Developments
7.3 Tata Consultancy Services Limited
7.3.1 Tata Consultancy Services Limited Company Summary
7.3.2 Tata Consultancy Services Limited Business Overview
7.3.3 Tata Consultancy Services Limited Digital Service Desk Major Product Offerings
7.3.4 Tata Consultancy Services Limited Digital Service Desk Revenue in Global Market (2018-2023)
7.3.5 Tata Consultancy Services Limited Key News & Latest Developments
7.4 SLS Digital Desk
7.4.1 SLS Digital Desk Company Summary
7.4.2 SLS Digital Desk Business Overview
7.4.3 SLS Digital Desk Digital Service Desk Major Product Offerings
7.4.4 SLS Digital Desk Digital Service Desk Revenue in Global Market (2018-2023)
7.4.5 SLS Digital Desk Key News & Latest Developments
7.5 BMC Software
7.5.1 BMC Software Company Summary
7.5.2 BMC Software Business Overview
7.5.3 BMC Software Digital Service Desk Major Product Offerings
7.5.4 BMC Software Digital Service Desk Revenue in Global Market (2018-2023)
7.5.5 BMC Software Key News & Latest Developments
7.6 Unisys
7.6.1 Unisys Company Summary
7.6.2 Unisys Business Overview
7.6.3 Unisys Digital Service Desk Major Product Offerings
7.6.4 Unisys Digital Service Desk Revenue in Global Market (2018-2023)
7.6.5 Unisys Key News & Latest Developments
7.7 NIIT Technologies
7.7.1 NIIT Technologies Company Summary
7.7.2 NIIT Technologies Business Overview
7.7.3 NIIT Technologies Digital Service Desk Major Product Offerings
7.7.4 NIIT Technologies Digital Service Desk Revenue in Global Market (2018-2023)
7.7.5 NIIT Technologies Key News & Latest Developments
7.8 BDO Digital
7.8.1 BDO Digital Company Summary
7.8.2 BDO Digital Business Overview
7.8.3 BDO Digital Digital Service Desk Major Product Offerings
7.8.4 BDO Digital Digital Service Desk Revenue in Global Market (2018-2023)
7.8.5 BDO Digital Key News & Latest Developments
7.9 Konverso
7.9.1 Konverso Company Summary
7.9.2 Konverso Business Overview
7.9.3 Konverso Digital Service Desk Major Product Offerings
7.9.4 Konverso Digital Service Desk Revenue in Global Market (2018-2023)
7.9.5 Konverso Key News & Latest Developments
7.10 Bell Techlogix
7.10.1 Bell Techlogix Company Summary
7.10.2 Bell Techlogix Business Overview
7.10.3 Bell Techlogix Digital Service Desk Major Product Offerings
7.10.4 Bell Techlogix Digital Service Desk Revenue in Global Market (2018-2023)
7.10.5 Bell Techlogix Key News & Latest Developments
7.11 Infocare Digital System
7.11.1 Infocare Digital System Company Summary
7.11.2 Infocare Digital System Business Overview
7.11.3 Infocare Digital System Digital Service Desk Major Product Offerings
7.11.4 Infocare Digital System Digital Service Desk Revenue in Global Market (2018-2023)
7.11.5 Infocare Digital System Key News & Latest Developments
7.12 DXC Technology
7.12.1 DXC Technology Company Summary
7.12.2 DXC Technology Business Overview
7.12.3 DXC Technology Digital Service Desk Major Product Offerings
7.12.4 DXC Technology Digital Service Desk Revenue in Global Market (2018-2023)
7.12.5 DXC Technology Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
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